Terms of Serivce
We’ll always do our best to fulfil your needs and meet your expectations, but it’s important to have things written down so that we both know what’s what, who should do what and when, and what will happen if something goes wrong.
These terms have been designed to meet the needs and flexibility of early-stage B2B SaaS businesses. They also help us ensure that we’re able to resource our clients fairly, and to a high standard.
You won’t find any complicated legal terms or long passages of unreadable text in this agreement. We’ve no desire to trick you into signing something you might regret later. We do want what’s best for both parties, so in short;
You (“You”), on behalf of your company, are hiring us (Greenhouse.so Pty Ltd.), (“We or Us”) to deliver content and marketing services.
What both parties agree to
You: You have the authority to enter into this agreement on behalf of yourself, your company or your organisation. You’ll give us the assets and information we need to deliver our services when we ask and in the format we ask for when we ask for it. You’ll review our work, provide feedback and approval in a timely manner too. Deadlines work two ways, so I expect you to do this to help me meet the deadlines we set in these ways.
Us: We have the experience and ability to deliver everything we’ve agreed with you and we’ll do it all in a professional and timely manner. We’ll endeavour to meet every deadline that’s set and on top of that we’ll maintain the confidentiality of everything you give us.
By paying for our “Audience” package you agree to the following:
Our Audience package is a project-based package that costs a one-off upfront fee of $3,150.
The Audience package will be delivered within one month. If, due to your delays, the project takes longer than one month, we will issue an invoice for the ‘Message package’ and start work on this second project. If the delays are fault of our own, we won’t jump to the Message package right away.
To help avoid delays to the project, it is important to do the following within the first week of our project:
• Attend our strategy call
• Share access to tools
• Organise interviews with customers
A possible cause for delays is customers cancelling interviews. We understand this cannot be helped, and we can make a decision to reschedule the call or move on without this interview taking place, depending on its importance.
By paying for our "Audience" package, you also agree to the other terms outlined in this agreement, excluding those limited to the "Message" and "Campaign" packages.
By paying for our “Message” package you agree to the following:
Our Message package is a project-based package that costs a one-off upfront fee of $3,150.
The Message package will be delivered within one month. If, due to your delays, the project takes longer than one month, we will issue an invoice for the Campaign package and start this monthly retainer. If the delays are fault of our own, we won’t jump straight to the Campaign package.
To help avoid delays to the project, it is important to do the following:
• Attend scheduled calls to discuss messaging
• Give timely feedback on messaging
Delivery of messaging includes one round of edits. Beyond that edit, we’d be happy to make any further changes to messaging as part of the Campaign package.
By paying for our "Message" package, you also agree to the other terms outlined in this agreement, excluding those limited to the "Audience" and "Campaign" packages.
By paying for our “Campaign” package you agree to the following:
Our Campaign package is a retainer-based package that costs an up-front monthly fee of $3,450. This retained service may be cancelled with 30 days notice.
The retained fee may change, but you will be given 30 days’ notice ahead of this change, and you do not have to agree to this price change.
As part of the service, we will dedicate 24 hours / month to the delivery of the content and marketing campaigns we believe are the highest priority. If needed, we will also use this time to work on foundational marketing activities, such as introducing new messaging or pages to your site.
As part of this service, we may suggest working with other freelancers, consultants, or agencies. However, we can’t guarantee their work will be completely error-free and can’t be liable to you for any damages they cause. These service providers will bill you directly and your engagement with them is completely independent to our service. This also means we won’t take a cut of whatever you pay them.
By paying for our "Campaign" package, you also agree to the other terms outlined in this agreement, excluding those limited to the "Audience" and "Message" packages.
We carry out work in accordance with good industry practice and at the standard expected from qualified people with relevant experience. That said, we can’t guarantee our work will be free from errors. We won’t be liable to you or any third-party for damages, including lost profits, lost savings or other incidental, consequential or special damages, even if you’ve advised us of them.
Your liability to us will be limited only to the prices stated with each package covered by this agreement. You won’t be liable to us or any third-party for damages, including lost profits, lost savings or other incidental, consequential or special damages, even if we’ve advised you of them.
Finally, if any provision of this agreement shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions.
Intellectual property rights
We guarantee our work is original. We assign intellectual property rights to you in full. We shall not be held responsible for any content you choose to publish.
Displaying our work
We love to show off, so we reserve the right to display any aspect of our work as long as doing so doesn’t breach any confidentiality agreement. Unless otherwise agreed, we will probably use your brand logo on our site at some point.
You understand how important it is for a small business that you pay your bills promptly. We’re also sure you’ll want to stay friends, so you agree to pay for each project fee for Audience and Message packages upfront, and each monthly fee for the retained Campaign package before the month begins.
Our invoices will be in USD and charged via Stripe. If your currency is different, you agree your payments will be the same value.
We reserve the right to charge interest on all overdue debts at the rate of 10% per month.
Occasionally we will recommend products or tools you will benefit from. With your prior approval, you will reimburse all these expenses.
If any part of this agreement is seen as unlawful, void, or for any reason unenforceable, then that part is severable from this agreement and shall not affect the validity and enforceability of any other parts of the agreement.
But where’s all the small print?
Just like a parking ticket, neither of us can transfer this agreement to anyone else without the other’s permission.
We both agree to adhere to laws and regulations in relation to our activities under this agreement and not to cause the other to breach any relevant laws or regulations.
This agreement stays in place and need not be renewed. Although its language is simple, the intentions are serious and this agreement is a legal document under jurisdiction of the New South Wales and Australian courts.